These conditions are valid between the company BeBrands LTD with headquarters at Strovolou, 77 - 2018 - Strovolos - Nicosia and VAT number IT04044870048, Cyprus company register HE 441477, hereinafter referred to as “BeBrands” and any adult person who makes online purchases on this website, hereinafter referred to as the ‘Customer’. These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force. The date of the last update is shown at the bottom of the page. These conditions govern purchases made on this website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and by Legislative Decree no. 70/2003 on electronic commerce. 70/2003 on electronic commerce. Purchase on this website is reserved for adults.
SUBJECT OF THE CONTRACT
With these general sales conditions, BeBrands sells and the Customer purchases at a distance the tangible movable goods indicated and offered for sale on this website. The contract is concluded exclusively via the internet. Before confirming their order, the Customer agrees to read these general sales conditions, in particular the pre-contractual information provided by BeBrands, and to accept them by placing a check in the box provided. In the order confirmation email, the Customer will also receive a web link to view, download and archive a copy of these general sales conditions (art. 51 paragraph 1 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014).
By sending the Order Form, the Customer acknowledges and accepts that he/she is entering into a contract whose only valid and effective version is in Italian, while the other versions provided by BeBrands in any other foreign language are made available to him/her exclusively as a courtesy.
PRE-CONTRACTUAL INFORMATION
Before concluding the purchase contract, the Customer reviews the characteristics of the goods that are illustrated in the individual product sheets at the time of the Customer's choice. Before confirming the order, the Customer is informed of: the total price of the goods including taxes, with details of shipping costs and any other costs; payment methods; conditions, terms and procedures for exercising the right of withdrawal (art. 6 of these conditions) as well as the standard withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014; information that the Customer will have to bear the cost of returning the goods in case of withdrawal; existence of the legal guarantee of conformity for the goods purchased. lgs 21/2014; information that the Customer will have to bear the cost of returning the goods in case of withdrawal; existence of the legal guarantee of conformity for the goods purchased.
CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is considered concluded upon receipt by the Customer of the order form and payment of the amount due using one of the available payment methods. To confirm the conclusion of the contract, BeBrands sends the Customer an “order confirmation” e-mail. The e-mail contains the Customer's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, and a link to print and save a copy of these conditions. The Customer agrees to verify the correctness of the personal data contained in the above-mentioned email and to promptly communicate to BeBrands any corrections/modifications to be made. BeBrands undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, there may be some errors, inaccuracies or small differences between the product shown on the website and the actual product. Furthermore, the photographs of the products presented on this website do not constitute a contractual element, as they are to be considered only representative. BeBrands undertakes to deliver the goods within 30 days from the sending by BeBrands itself of the order confirmation e-mail to the Customer.
PRODUCT AVAILABILITY
Product availability refers to actual availability at the time the Customer places the order. This availability must however be considered purely indicative as the products may have been sold to other CUSTOMERS before the order was confirmed, due to more than one user accessing the website simultaneously, or there may have been an anomaly that made it appear that a product was available for purchase when in reality it wasn't. Even after the order confirmation e-mail has been sent by BeBrands, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by eliminating the unavailable product or products and the Customer will be immediately informed via e-mail; with this e-mail the Customer will also be informed of the methods and timing for reimbursement of any amounts paid.
PAYMENT METHODS
All payments by the Customer can only be made by credit card (as indicated on this website), by bank transfer (if indicated on the order form) or by PayPal. Payments are processed by specialized external suppliers that guarantee high security standards. Credit card data is not displayed or stored in any way by BeBrands. In the case of bank transfer, the payment details will be communicated to the Customer on the payment form and on the order proposal sent by e-mail. All product sale prices indicated on this website are expressed in Euros and include VAT. Shipping costs are not included in the purchase price, but are indicated and calculated at the end of the purchase process, before payment is made. The Customer accepts the right of BeBrands to modify its prices at any time, however the goods will be invoiced based on the prices indicated on the site at the time the order was created and indicated in the confirmation e-mail sent by BeBrands to the Customer. In the event of a computer, manual, technical error, or of any other nature that may involve a substantial change, not foreseen by BeBrands, of the retail price, making it exorbitant or derisory, the purchase order will be considered invalid and canceled and the amount paid by the Customer will be refunded within 14 days from the day of cancellation.
RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 30 days from the date of receipt of the products. Customers who intend to exercise their right of withdrawal must notify BeBrands by explicitly requesting a return, which can be done by sending an email to info@hesago.store. In case of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day he/she communicated to BeBrands his/her intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. The goods must be returned to BeBrands in Italy at the Customer's expense*. The delivery address and instructions will be communicated to the Customer upon acceptance of the return request. The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment), complete with any labels/tags. Without prejudice to the right to verify compliance with the above, BeBrands will refund the amount of the products subject to withdrawal within a maximum period of 14 days. BeBrands will make the refund using the same means of payment chosen by the Customer at the time of purchase. In the case of payment made by bank transfer, and if the Customer intends to exercise their right of withdrawal, they must provide BeBrands, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for the refund to be made by BeBrands.
*It is understood that in case of product defect, the shipping costs will in any case be borne by BeBrands.
LEGAL GUARANTEE OF CONFORMITY
In the event of receiving defective products or products that do not conform to the orders placed, the Customer has the right to have the product restored to conformity free of charge by repairing or replacing the product. The Customer may exercise this right if the defect becomes apparent within two years of delivery of the goods and reports the defect to BeBrands within two months of discovery. In order to exercise the above right, the Customer must create a Return file by accessing the “RMA Returns Management” form. In the case of a defective or non-compliant product, BeBrands will organize the collection of the product at its own expense, depending on the Customer's availability. The legal warranty covers products with conformity defects and cannot be invoked in case of negligence and/or carelessness in the use and/or maintenance of the product. The returned product will be evaluated by BeBrands technicians. In case of confirmation of the defect (therefore excluding breakages due to normal wear and tear or incorrect use of the product), the product will be replaced with the same model or a voucher equal to the current value of the item in question will be issued (if the same is no longer available for replacement).
DELIVERY METHOD
BeBrands only sells products for delivery to Italy. Orders from other countries in the European Union may be accepted, if the delivery option is available on the order form, and depending on the availability of the courier. The Customer must ensure that it is legal to purchase, import, possess, and use the product in the country where he or she wishes to have it delivered. The Customer will be solely responsible for the purchase and importation of the product outside of Italy. The products will be delivered by express courier to the address indicated by the Customer at the time of the order no later than 30 days from the date of receipt by the Customer of the order confirmation e-mail sent by BeBrands.
INVOICING
For each order placed on this website, BeBrands issues a receipt for the purchased goods. If the Customer requires a commercial invoice, this must be requested by sending an email to info@hesago.store or through the online contact form, attaching all the billing information including VAT number and - alternatively - the SDI code or certified email address (PEC) for the issuance of the electronic invoice.
RESPONSIBILITY
BeBrands assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time specified in the contract.
ACCESS TO THE WEBSITE
The Customer has the right to access the website to consult it and make purchases. No other use, in particular commercial, of the website or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of BeBrands and are protected by intellectual property law. It is absolutely prohibited to use the following on the site: automated bots, scripts, crawlers and other automatic systems for reading the content.
COOKIES
This website uses ''cookies''. Cookies are electronic files that record information relating to the Customer's navigation of the site (pages consulted, date and time of consultation, etc.) and which allow BeBrands to offer a personalized service to its customers. BeBrands informs the Customer that he/she can deactivate the creation of these files by accessing his/her Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase. More detailed information on Cookies is available in our Privacy Policy.
COMPLETENESS
These General Conditions of Sale are made up of all the clauses that comprise them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such in accordance with the law, regulations or following a decision by a court with jurisdiction, the other provisions shall continue to have full force and effect.
APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale are subject to Italian law. Any dispute that cannot be settled amicably shall be subject to the exclusive jurisdiction of the Court of Trani. In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate. ec.europa.eu/odr
General conditions of sale updated on April 15, 2025.
